SERVICE ISSUES
 

GUARANTEE

Orbita products are sold subject to a 30-day trial period with a money-back guarantee regardless of reason. Please note that shipping charges are not refundable.  Should you choose to make a return for any reason, all return shipping and insurance charges are your responsibility.

WARRANTY

Our standard warranty for defects in material and/or workmanship is two years.  Warranties may be extended for three additional years for most winders at nominal cost.  Sparta winders fitted with Lithium batteries carry a full five year battery life guarantee.

WHEN YOU RECEIVE YOUR PACKAGE

Merchandise must be inspected immediately upon receipt for shipping damage.  Please retain all shipping materials including boxes, packaging and labels in the event you need to return any items.  Take photos if possible.  Do not accept shipments with visual packaging damage.

RETURN AUTHORIZATIONS

Please notify us in advance if you wish to make a return for any reason.  You can call us toll free at 800-800-4436 or email to returns@orbita.com.  We will issue a Return Material Authorization (RMA) number at that time and provide shipping instructions and tips on exactly how to package the return.   Most important, if this is a return for repair, we will tell you exactly what component to return.  To avoid damage, generally there is no need to ship back the wooden case, mounting cups or adapters.

UNAUTHORIZED RETURNS

As a goodwill gesture to customers, we do not refuse to accept their unauthorized returns.  But, by doing so, we do end up incurring costs for phone call verifications or emails and, of course, processing documentation.  Therefore, we institute a $25.00 processing fee which is intended to cover these costs.  This fee is additional to any bench charges and/or parts cost.  This fee applies to all unauthorized returns, whether returns for warranty or non-warranty issues.

BENCH CHARGES

A bench inspection/labor charge is made for all non-warranty repairs.  Bench charges are as follows:

Single Winder:  $50.00

3 to 6 Winder:    $75.00

Larger Winders:  $100.00

We do inspect incoming non-warranty returns for shipping damage but we do not do anything else until this fee is accepted and paid.  It is intended to cover unpacking, inspection, repair labor, testing and repackaging for shipment.  There are no additional labor charges but there may be additional charges for any repair parts required.  The bench charge must be paid in advance.  The cost for repair parts, if any, will be quoted promptly after our bench inspection and, if accepted by you, will be billed at that time.

OUTBOUND SHIPPING DAMAGE

Please call us immediately for a Return Material Authorization (RMA) number if your shipment arrives damaged.  We will request UPS or Federal Express to pick up any damaged items.  Once the pick-up is made, we will then replace the damaged items.  Damaged items must be returned in the original packaging.

INBOUND SHIPPING DAMAGE

All returns are photographed upon arrival at our facility.  Frequently we receive returns that are poorly packaged with resulting damage.  We are not responsible for such damage.  At the time a Return Material Authorization (RMA) number is issued, our staff will provide tips on how to package returns.  Often there is no need to return wooden watchwinder cases which are easily damaged as the watchwinding mechanisms within are easily removed and can be shipped independently.

SHIPPING MODES

Ship items to us via UPS or Federal Express so that they can be easily tracked and you will have access to our signature showing proof of delivery.  If you wish to return a unit via US Mail, please note that WE WILL NOT BE RESPONSIBLE FOR ANY MAILED UNITS THAT DO NOT REQUIRE A SIGNATURE.  This is for your benefit.  Packages should be sent via numbered insured mail with a green "return receipt requested" card attached.  It is important that you retain the signed green card when it is returned to you as proof of receipt at Orbita.

RETURN ADDRESS

Please insure that your Return Material Authorization (RMA) number is marked on the outside

of the return packaging and return to:

Orbita Corporation

1205 Culbreth Drive

Wilmington, NC 28405

Att:  Returns Dept.

These procedures will enable us to handle returns/exchanges in an expedient and efficient manner.